Delete account

1. Fastest — from inside the app

Open the WFR SD app, go to My account, then Delete account. It runs immediately, with nothing to wait for and nobody to email.

2. If you cannot reach the app

Message us on WhatsApp from the registered number itself, or open a support ticket in the app, and ask for your account to be deleted.

We verify that you own the number before acting — without that check anyone could delete somebody else's account. The request is then carried out within three business days.

3. What is deleted

Erased immediately and irreversibly:

• Your name and email address.
• Your identity documents and their images — removed from the database outright.
• Your saved addresses and recipient details.
• The link between your phone number and the account, and every sign-in session.
• Your WhatsApp messaging opt-in.

4. What remains, and why

If you have never placed an order, your account is deleted entirely and nothing is left.

If you have placed at least one order, only the financial record of that order remains — with no name, no number, and nothing that identifies you. A payment that actually happened cannot be erased: accounting law requires it to be kept, and it is also what protects your position if a dispute arises later.

Once deleted, neither the account nor its data can be restored. Orders in progress are completed or cancelled before execution.

5. Retention

Anonymised financial records are kept for the period the law requires, then deleted. Identity documents are deleted on request without waiting for that period.

6. Requesting deletion for someone else

We do not accept it. Deletion is requested by the account holder, from their own registered number.

The other documents

This document is read together with the Privacy Policy and Terms of Use and Refund policy.